Frequently Asked Questions
Everything you need to know about shopping with Hello Nancy Official.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is the Hello Nancy Official return policy?
We offer a 14-day return window for all unworn items with original tags attached. Please ensure the garments are in their original condition to be eligible for a full refund or store credit.
How do I find the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite garments at home for the most accurate fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern flexible payment options like Apple Pay and Google Pay.
Do you ship internationally?
Yes, Hello Nancy Official ships to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific destination.
How should I care for my Hello Nancy garments?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the internal garment label. Most of our pieces prefer a cold gentle wash and being laid flat to dry.