Returns & Exchanges

At Hello Nancy Official, we want you to love every piece you wear, but if a fit isn't perfect, we offer a seamless 30-day return and exchange policy. Please ensure all items are unworn, unwashed, and still have their original tags attached to be eligible for a refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging and include the packing slip provided in your digital return confirmation.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of your request.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.